We offer a range of solutions designed to meet your needs—whether you're just getting started or scaling something bigger. Everything is tailored to help you move forward with clarity and confidence.

Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do—it’s how we do it that sets us apart.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

We offer flexible pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent quote with no hidden costs.

Privacy Policy for Otter Roofing and Home Remodeling Services

Effective Date: January 26, 2026

Otter Roofing and Home Remodeling (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of personal data obtained through our website, services, and interactions with customers in the home remodeling industry. We operate in compliance with applicable United States laws, including but not limited to the California Consumer Privacy Act (CCPA) where relevant, and we encourage you to review this policy carefully.

This policy applies to all individuals who interact with our services, including website visitors, clients, vendors, and prospective customers. By using our website or engaging our services, you consent to the practices described herein. If you do not agree with this policy, please refrain from using our services.

1. Information We Collect

We collect personal information that you voluntarily provide to us, as well as data gathered automatically during your interactions with our services. The types of information may include:

• Personal Identifiers: Name, email address, phone number, mailing address, and other contact details provided when you request quotes, schedule consultations, or sign contracts.

• Project-Related Data: Details about your home remodeling needs, such as property address, project specifications, preferences, and photographs or blueprints submitted for estimates.

• Financial Information: Payment details, including credit card numbers or bank account information, processed securely through third-party payment processors (we do not store this information directly).

• Usage Data: Automatically collected information, such as IP address, browser type, device information, pages visited, and time spent on our website, obtained via cookies, web beacons, or similar technologies.

• Marketing and Communication Data: Preferences for receiving newsletters, promotions, or updates, including records of your interactions with our emails or advertisements.

We may also collect information from third-party sources, such as public records or referral partners, to enhance our services or verify details.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• Providing and improving our home remodeling services, such as processing inquiries, preparing estimates, scheduling work, and managing projects.

• Communicating with you regarding your projects, updates, promotions, or customer support.

• Analyzing website usage to enhance user experience and optimize our online presence.

• Complying with legal obligations, resolving disputes, or enforcing our terms of service.

• Marketing our services, including sending targeted advertisements or newsletters (with options to opt out at any time).

• Ensuring the security and integrity of our operations, such as detecting fraud or unauthorized access.

We do not sell your personal information to third parties for monetary compensation.

3. Sharing and Disclosure of Your Information

We may share your information with trusted third parties under the following circumstances:

• Service Providers: Contractors, subcontractors, suppliers, or vendors involved in your remodeling project, solely for the purpose of fulfilling services.

• Business Partners: Payment processors, marketing agencies, or analytics providers who assist in our operations, bound by confidentiality agreements.

• Legal Requirements: When required by law, such as in response to subpoenas, court orders, or government investigations.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

• With Your Consent: For any other purpose disclosed at the time of collection or with your explicit approval.

We do not share information with unaffiliated third parties for their independent marketing purposes without your consent.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption for sensitive data transmissions, secure servers, and access controls. However, no system is entirely infallible, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected individuals as required by law.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, or resolve disputes. For example, project-related data may be kept for up to seven years for tax and warranty purposes. Upon expiration, we will securely delete or anonymize the data.

6. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws:

• Access and Correction: Request access to or updates of your data.

• Deletion: Request deletion of your information, except where retention is required by law.

• Opt-Out: Unsubscribe from marketing communications at any time via the provided links or by contacting us.

• Do Not Sell: If applicable under CCPA, opt out of any sale of your personal information (though we do not engage in such sales).

• Cookies: Manage cookie preferences through your browser settings; note that disabling cookies may limit website functionality.

To exercise these rights, please contact us using the details below. We will respond within the timeframes required by law, typically 30-45 days.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete it promptly.

8. International Transfers

If you are located outside the United States, note that your information may be transferred to and processed in the US, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to this transfer.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised effective date. We encourage you to review it regularly. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Otter Roofing and Home Remodeling
9824 South Tonya Drive, Sandy Utah 84070
Email: Justin.Irving@otter-roofing.com
Phone: 801-971-0823

This Privacy Policy is provided as a general template inspired by standard industry practices. 0 1 2 3 4 We strongly recommend consulting with legal counsel to customize it for your specific operations and ensure compliance with all relevant laws.